Haptic Design: Expanding the Inclusivity Map

Humans can only fully understand a limited set of experiences—those we’ve encountered personally or through stories shared and repeated over time. Have you ever stopped to think about the parts of your own ‘map’ that are still unexplored? In video games, only the parts of the map you’ve dared to explore are illuminated. The rest of the map—full of potential—remains dark, unseen, and unknown.

Now, apply this idea to designing for differently-abled people. Imagine all the possibilities of inclusive design as unexplored parts of the map. To discover them, you need to venture into the unknown, learn, and grow. What could we discover if we engaged with others who experience the world differently? For me, this has meant actively speaking to people different from myself to understand their needs first-hand.

Rethinking Disability in Design

Instead of viewing disability as something that requires specialized solutions, I approach it differently. I ask: What can we learn from the strengths of those living with disabilities, and how can this benefit everyone?

Design often targets generalized groups, pursuing a vision of a healthy, enjoyable, and fulfilling lifestyle. However, the underlying logic is frequently about eliminating fear and danger—whether it’s fear of injury, discomfort, or inefficiency. When it comes to designing for disabilities, the approach shifts: it’s not just about compensating for what’s lost but embracing creative solutions to overcome challenges. This process often leads to powerful innovations that inspire broader design breakthroughs.

Take historical examples, such as the Eames Molded Plywood Lounge Chair, originally inspired by WWII leg splints, or the straw and even sunglasses, initially created to assist those with specific needs. Elevators, once considered tools of accessibility, have now become a seamless part of everday life. These designs, born from necessity, became universal innovations that enhanced convenience, safety, and comfort for all.

For instance, if someone happens to be unable to see, how can we design tools that remove the fear and uncertainty of cooking? How do we meet the core need for independence in preparing food safely? A knife or cutting board with tactile guidance provides intuitive feedback, reducing the risk of accidents and empowering users to cook with confidence. These tools, designed with precision and simplicity, are not only for individuals with disabilities but also for anyone seeking greater ease and control in the kitchen.

What’s essential is accessibility—not only in design but also in availability. These products should be reasonably priced and sold in ordinary department stores, ensuring they are part of everyone’s life, whether they are disabled or not. Accessibility isn’t a niche—it’s a fundamental principle of good design.

By rethinking disability in design, we unlock new ways of understanding human needs. It’s not about creating tools for a select group; it’s about creating solutions that elevate everyone’s experience, making life safer, easier, and more enjoyable for all.

When Inclusive is Normal

Blind individuals navigate life with a mastery of their senses, revealing insights many of us overlook. Despite their challenges, they share the same desire to enjoy life and love as everyone else. They are experts in tactile perception, knowing good design through their hands—something we all rely on but rarely acknowledge.

During an interview, a blind user amazed me with her adaptations: measuring milk by feeling the level with her finger or organizing spices in jars of different shapes to identify them by touch. These simple adjustments reflect the power of intuitive, inclusive design.

Inclusive design starts with specific needs but then evolves into tools that benefit everyone. By making life easier and more connected to our senses, it transforms from remarkable to normal—better design for all.

What unexplored areas of your own "map" could lead to meaningful innovation and create a more inclusive world? Drop a comment below to share your thoughts!